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Revision as of 13:20, 13 September 2019

Welcome to our LooseLetters.ca online Store

We have Canadian crafted unfinished letters shapes,and boards made right in our shop located in Exeter, Ontario for you to purchase and enjoy creating your own design.

Paint your own, browse our Inventory, design your own

We also have a large inventory of Custom Made personalized name signs ready for you to purchase. We can work with you in creating a sign by putting a layout together so that you can see what your sign will look like and you can order it done for you. We would enjoy having you come into our show room and see us, or you can do all these purchases on line by sending us an email to Looseletters.ca and giving us the information needed to get you the ultimate results: That happy smile on your face when you have a personal gift chosen for that someone special in your life!

RTF --Ready to Finish

(second picture 4 pieces)

You can purchase unfinished letters, shapes and boards and paint your own The unfinished pieces are individually priced so you can create your own custom unique sign.

All components are made of premium grade MDF precision cut with a beveled edge.(needs more description)

HOW IT WORKS!

DIY - Do It Yourself Tips

You can purchase unfinished letters, shapes and boards and paint your own. The unfinished pieces are made of premium grade Medium Density Fibreboard (MDF) precision cut with a beveled edge. A wood product that’s perfect for your craft ideas.

Supplies

• Mdf board,letters, & shapes. (Mdf has a very smooth surface that can be painted with virtually any type of paint that makes this material great for kids craft parties as well as homemade gifts.
• Paint brushes – sponge brushes give a smooth finish
• Paint – acrylic is great but wall paint works too! We find DecoArt® and Delta Creamcoat® acrylic paint brands cover well and can be found at most craft stores and dollar stores.
• Clear coat lacquer as a spray or brush-on application (optional) We use a clear coat lacquer spray to give our signs a nice shine and to help seal the paint, but this step is optional.
• Fine-grain sandpaper (optional)
• White wood glue – Weldbond® glue dries strong and clear, but any brand will work. Just make sure it’s white glue or else any that squeezes out the edges may discolour the paint.
• 8 or #10 pan head wood screws to hang your sign up.

Painting Tips

You Can Paint It! Paint the letters and shapes. Cover the edges but DON,T paint the backsides of letters and shapes you are later going to glue onto the board. When the first coat of paint is completely dry, use fine-grain sandpaper to remove paint bubbles that may have dripped on the backs of the letters and shapes. This will help ensure that they lay flat and adhere well to the board. Acrylic paint dries quickly, usually within 30 minutes. You will need 2 or 3 coats depending on the colours you have chosen. Play around with the arrangement of your letters and symbols on the board to see what you like best. Straight lines create a clean, classic look, while curves and waves add movement and playfulness. Stacked symbols can add impact, especially if they are different colours. For example, a 2″ pink flower placed over a 3″ purple flower looks great on a white board. Set the painted letters and shapes to the side to completely dry. It is time to paint your board. We paint the entire board including the back for a polished look.

Finishing Tips

Apply glue sparingly. Excess glue will squeeze out the sides when the piece is placed on the board. Follow the manufacturer’s instructions and ensure the glue is completely dry before you apply clear coat. We recommend using a clear coat although it is not necessary. Clear coat gives your sign a professional look and the light it reflects gives depth and dimension to your work of art. You can add sparkle to the letters and shapes or board using glitter, which can often be found as a spray or brush-on application.

Hanging Your Masterpiece

The boards and all 8″ and 12″ letters have pre-drilled keyholes in the back so you can easily hang your finished sign on a wall or door. If you have a larger letter followed by smaller letters on a board you only have to hang the board portion, not the large letter as well.

Measure the distance between the center of the keyhole slots on the back. Make small marks on the door or wall the same distance apart. You may want to use a level to ensure your sign will hang straight. Securely fasten screws in the wall so the head of the screw sticks out of the wall approximately 1/8″.

Simply place the round part of the keyhole over the head of the screws and slide the sign down. If the sign does not sit flush to the wall, remove the sign, turn the screw in a little further, and replace the sign.

Customer Creations

YOU DID IT ! We would love to see your finished creation PAINTED BY YOU!!-Send us an email to Looseletters.ca and with your permission we will add it to our gallery of customer artistry. Your creation in our gallery will inspire others. Take a look for yourself at the gallery and see what others have done. Please note: By sending your photos to us you acknowledge they will be available online for anyone to view, copy, and use.

Custom Made Signs

WE MADE THIS SIGN FOR YOU! Signs are Canadian made in Exeter Ontario by Michael.

This unique sign will look great in your home. You can purchased this finished sign or we have over 1000 personalized name signs in our inventory for you to choose from. Challenge us to see if we have yours.We can custom make your name, in your style, with your choice of board, letters, and shapes. We can create a layout of your sign on the computer with your selection of how you want to see your personalized name sign, email it to you for your approval, or if you can come in to our showroom you can be right there to see the layout and change up anything you would like to see done differently. Besides we like to meet our customers and work with them on their ideas. There is no charge for the layout whether it is done in the showroom or on line.We just need to be sure that it is done for you the way you would like to see your name sign work.

When you approve the layout and place your order we will then paint and assemble your name sign. This order takes 4 weeks to be ready, it is then ready to be shipped or you can save on the shipping costs by picking it up at Looseletters.ca showroom at 15 John Street East, Exeter, Ontario.

Ready to Ship

  SHIPPING QUOTES

When your order is finalized, we ship it via Canada Post. Ready to Finish Signs will be shipped the next business day. Standard delivery is 2-5 days from when Canada Post receives the packaWge. The shipping fee is a flat rate and I will send as many signs as you order to one address. The shipping cost is based on the first letter of your postal Code.

• Postal Codes beginning with the letters J,K,L,M,N — $18.00 per order
• Postal codes beginning with the letters B,C,E,G,H,P,R,S — $23.00 per order
• Postal codes beginning with the letters A,T,V — $26.00 per order

Signs over 38″ in width — +$10.00 oversize charge per order Air Stage addresses (locations where your mail is delivered by airplane) and Addresses Outside of Canada – you will be provided a quote based on package dimensions and destination

CUSTOMIZATION GUIDE

Style Guide

Examples of Our Most Popular Design Styles

• Style "8-2" Our most popular: 8" first letter followed by 2" letters on a 3-1/2" tall board
• Style "8-3" Just a little Bigger: 8" first letter followed by 3" letters on 5-1/2" tall board
• Style "12-3" Big for the Wall: 12" first letter followed by 3" letters.
• Style "2on12" Unique idea: 2" letters on a 12" first letter
• Style "3" Clean and simple: 3" letters on a 5-1/2" tall board
• Style 3-2 add something
• Style 12-2
• Style 8" letters have pre-drilled keyholes in the backs so they can hang flush against a wall
• Style 12" letters have pre-drilled keyholes in the backs so they can hang flush against a wall

Of course, with Loose Letters you are not limited to these options. If you can glue it, you can do it!

Arrange letters in a wave or as if they are bouncing around! 2-3 lines of text can go on tall boards Baby,s Room. (pic)

Design Notes Boards come in heights of 3.5″, 5.5″, 9.5″, and 13.5″ and can be up to 39″ long.

Letters and shapes that hang off the edge of the board are most prone to damage if your sign detaches itself from your wall or door.

Letters, Shapes, and Boards

Funky Font Letters in 2-inch and 3-inch sizes are available in the funky font you see here. Cute and playful – each one seems to have its own personality! Formal Font Letters in 8-inch and 12-inch sizes are available in a more sophisticated style. (But they still know how to have fun!) Each of these letters has keyholes drilled in back so you can hang them flush against a wall or door. Boards We carry boards in 48 different sizes so you can arrange your letters and shapes in multiple ways! All boards have 3 keyholes drilled in the back so they can be hung easily and stay secure against a wall or door. Boards that are 3.5 inches tall range from 4-26 inches long (lengths increase by 2-inch increments). All other boards sizes range from 6-39 inches long (lengths increase by 3-inch increments). You can also use a 12-inch letter or horseshoe instead of a board. The 2-inch size letters work for most names. We call this “style 2-on-12.” General Guidelines (not rules!) for Board Sizes Unless you have space restrictions, we will select the board that best fits the letters and shapes arranged the way you want them. These are the ‘usual’ board sizes based on the letter sizes, but we are happy to show you as many variations as you’d like to see. for 2-inch letters: 3.5 inches tall boards that are 3.5″ tall range from 4″-26″ long (lengths increase by 2″ increments) for 3″ letters, or 2″ in a wave: 5.5″ tall for 2 lines of letters/shapes: 9.5″ tall for 3 lines of letters/shapes: 13.5″ tall

Shapes, Accents, and Special Characters

All the items you see below are available in small (2-inch) and large (3-inch) sizes. Try stacking a small star on a large star for a special effect – you can do the same with flowers and hearts!

We can create any type of accent you need using the special characters.

Paint Options

We offer 19 paint colours for you to choose from! You can see the colours in the image at the bottom of this page. You can also view the photo gallery of signs we make to see how the colours coordinate in a variety of combinations. Bright Red, Bright Yellow, Bright Green, Bright Blue, Bright Purple, Bright Pink, Bright Orange Pastel Red(ROSE), Pastel Yellow(LEMON), Pastel Green(MINT), Pastel Blue(SKY), Pastel Purple(MAUVE), Pastel Pink(BLOSSOM), Pastel Orange(PEACH) Black, White, Gold, Silver, Fuchsia

Glitter Options

We offer two types of glitter and you decide exactly where it is applied on your sign. Glitter is available in silver or crystal (multi-colour sparkle that reflects pastel tones) and we only charge $2 per sign for as much glitter as you like. We offer Crystal (multi Colour) glitter or Silver sparkles which can be placed over any colour or part. The cost to add sparkles or glitter is $2.00 per name and you can request where you would like it placed. Typically we put it on all the letters and shapes and not the board or background Letter. However depending on colours and style, it can also look good on the board only, on the First letter only or just on the shapes. You are the designer, you get to choose. You can find examples of each type of glitter on our website on the page.

Disclaimer

We have tried our best to represent the true paint colours here. However, due to variation in screen displays, and between the image and the actual item, these colours are not guaranteed to be the exact same shade as your finished sign. Most likely, they are very close. When ordering a sign, feel free to refer to the colours you see here or in a specific sign in our photo gallery. Please note: The Signs Painted By YOU photo album includes signs our customers have painted and assembled. As such, we are unable to match the colours you see in that photo gallery.

Shipping

We’ll ship any number of signs to the same address within Canada for a flat rate – it doesn’t matter how many signs you order. If you want to get together with your friends and order more, we will be glad to ship them all together. You can even pay for the names separately and still save on the shipping as long as they go in one box to one address.

When your order is finalized, we ship it via Canada Post. Ready to Finish Signs will be shipped the next business day. Standard delivery is 2-5 days from when Canada Post receives the packaWge. The shipping fee is a flat rate and I will send as many signs as you order to one address. The shipping cost is based on the first letter of your postal Code.

• Postal Codes beginning with the letters J,K,L,M,N — $18.00 per order
• Postal codes beginning with the letters B,C,E,G,H,P,R,S — $23.00 per order
• Postal codes beginning with the letters A,T,V — $26.00 per order

Signs over 38″ in width — +$10.00 oversize charge per order Air Stage addresses (locations where your mail is delivered by airplane) and Addresses Outside of Canada – you will be provided a quote based on package dimensions and destination

Request A Quote

Submit Your Request Use the form below, or send an email including these details to Sales@LooseLetters.ca. You will receive images of a few variations so you can “see” your sign before you commit to the order. We happily send you examples until the design is exactly what you want! Note: You can refer to an image you see in the Signs Painted by Us Gallery if you would like to have the same colours or style. If you don’t receive a reply within 2 days, please check the Spam/Junk folder of your email account in case your quote was directed there.

• What name would you like on the sign?

• Product Type
• Ready-to-Finish Materials (you paint & glue it)Painted Sign (we make it & you hang it)

• Style preference

Look at samples in our Style Guide to find out what these codes mean. 2-inch letters3-inch letters3&28&28&312&212&32-on-128-inch letters12-inch letters

• Would you like glitter?
  • Crystal glitter
  • Silver glitter
  • No thanks
• Instructions

Here's where you can specify your preferences for paint colours, shapes, and design Instructions. Message

• What's your name? (required)

• Your email address (required)

• Your email address again (required double-check)

• Your phone number

• Would you like to receive emails about our upcoming shows and special offers?
  • Yes please!
  • No Thank you!

About

Proudly Made in Canada

LooseLetters.ca has manufactured our products in Exeter, Ontario, Canada since 2006. You will not find Loose Letters anywhere else! Looseletters began in 2005 when Michael made the first sign for his niece for her birthday. It was a hit !!!MVR (talk)he had scored points as an uncle !!!MVR (talk)thinking this was a good idea he started making letters for other people.

Michael then made a display of ready to finish letters and boardsMVR (talk) customers occasionally picked up a display and the loose letters would fall to the floorMVR (talk)Thus the name "LOOSELETTERS" became the name of the business.

Building

This is where each and every Loose Letter is made and where all your signs are created! Our production shop is built on land that was home to a livery way back when. Story goes, the livery sold horses to the Queen of England! The building dates back to the 1950’s and was originally the Jone-McNaughton Grass Seed Mill. The building has since been partitioned into office space, production space, and residential apartments. The original wood floors and beams remain throughout.

The design of our letters and boards are the creation of Michael Van Raay.

Michael responds to emails and assists customers with online sales. You can reach him at Sales@LooseLetters.ca.

Yes, the Team Includes a Robot!

Robbie the Robot paints all the individual pieces for your custom-made signs. Robbie picks up trays of letters and boards from a rack and then loads the paint gun with the correct paint colour. His robot arm moves the tray back and forth under the paint gun before placing the tray back on the rack and moving on to the next one. He’s pretty cool.

Service & Quality

We believe our genuine service and the quality of our products sets us apart. We work with you to make your ideas come to life and we are always seeking new ways to arrange your letters so you never feel ‘boxed in’ with your style.

We encourage our customers to take home ready-to-finish items so you can enjoy making these signs as much as we do!

Contact Us

To place an order or get a price for materials, the best way is to send us a quote request. How to Contact Us

Email: Sales@LooseLetters.ca

Phone: 519-235-3633

If you’d like to call us about something else, you are welcome to ring between 10 a.m. and 9 p.m.

In Person

Address: P.O. Box 1791, 15 John St. East in lovely Exeter, Ontario, Canada N0M 1S7

Exeter is:

• 20 minutes east of Grand Bend
• 40 minutes north of London
• 60 minutes west of Kitchener-Waterloo
• 40 minutes south of Goderich
• 2 hours west of Toronto (towards Grand Bend)
• 2 hours east of Windsor
• 2-1/2 hours from St. Catharines
• 6 hours from Ottawa

If you plan to visit us in Exeter, please call ahead to arrange a date and time. We may be at a show or out getting supplies or paints and don’t want to miss you! This is our production shop and not a retail store, although there is a small showroom where you can see examples of finished signs.

Our New Showroom

LooseLetters.ca now has a showroom in Exeter, Ontario

The showroom is open Friday from 10 am to 5 pm and Saturday from 10 am to 1 pm.

The showroom is also available by appointment most afternoons and evenings.

Shows

Also check our Shows page to see if we are in your area. LooseLetters.ca has set up a Showroom in Exeter, Ontario

Other than Exeter, Ontario There are no planned shows at this time.

Visit our Shows page for more details.

Social media

Mailing List

Sign up for our newsletter on the left

Facebook

or keep an eye on our Facebook page.

Instagram

add link

Blog

Oh! The Places We’ll Go…

Kid, You’ll Move Mountains! Be your name Buxbaum or Bixby or Bray or Mordecai Ali Van Allen O’Shea, you’re off to Great Places! Today is your day! Your mountain is waiting. So… get on your way!

~from Dr Suess, Oh, The Places You’ll Go!

Our signs are displayed in interesting places and used in novel ways. Here is a list of just some of the examples we know of…

On the rafters of Grandma’s rustic cabin (with two more names are on the way!) To announce the entrance to “Hunter’s Hens” (5-year-old Hunter’s chicken coop) To identify school classrooms and hallways As wedding guest books (MR & MRS letters) At wedding candy tables For baby shower gifts On bedroom doors (and lots of other doors, for that matter) Above cribs Under Christmas trees As room decor (Live, Love, Laugh… Peace, Love, Joy… Family & Friends…) Over pet beds and food bowls Be sure to send us a picture of where your LooseLetters.ca signs are displayed!

How Many Ways to Spell a Name?

We have sold over 50,000 signs and have found that there are many ways to spell a name.

For example – here are 42 variations of “Megan”

Maeg Maegan Maegin Magan Magin Maigan Maigan Maigen Maiginne Maygen Mayghan Maygin Meagaen Meagan Meaghaen Meaghan Meagin Meagon Meayghan Megaen Megan Megann Meganne Megarn Megern Meggah Meggan Meggin Meggon Meghaen Meghan Meghann Megin Megyn Mehgan Mehgern Meigan Meygan Meygan Meyghan Mhegan Mihgen You can check out http://www.babynamewizard.com/baby-name/girl/meghan for more information about the origin and meaning.

LooseLetters.ca is where I finally found my unusual name spelled the “right” way!

Can You Find Your Name?

We have found the coolest site for unusual name research. http://nameberry.com/lists/category/unusual-names We’ve been in the name sign business long enough to see hundreds of unusual names and unique spellings of more common names. But we are still surprised at every show! If you’re looking for a name that is sure to shock Grandma, these lists include unusual names drawn from history, nature, books, and more. The best part is that LooseLetters.ca carries every name you see here! If it’s spelled with letters and accents, we’ve got it covered.

FAQ

How Much

The signs are priced per letter and per piece. You can purchase the unfinished signs and paint them youreself, or the finished signs are all for sale or we can also custom finish your name in your style and your colours.

RTF (ready to finish) pricing is: 2" RTF letters are $1.75 each 3" RTF letters are $2.50 each 8" RTF letters are $6.00 each 12" RTF letters are $9.00 each Single line RTF boards range from $2.00 to $9.00 each depending on the length.

Painting for stock signs or custom orders is $18.00 per name. Adding Crystal or Silver Glitter to a name is $2.00 per name.

Shipping in Southeast and Southwest Ontario is $18.00 per order and I will ship as many signs as you order for that fee. Shipping is available across Canada and around the world.

If you want a price for a specific sign/layout or name, please email sales@looseletters.ca and describe what you are looking for. I will respond with a layout and a quote. On the left side of the layout there is a list of the costs for ready-to-finish pieces (Unfinished price) and for the painted and assembled sign. Shipping is shown as a separate item and taxes are extra. All prices are in Canadian dollars.

Pickup

When your order is ready for pickup. Our hours are Friday from 10 am to 5 pm and Saturday 10 am to 1 pm. If these times do not work for you, please contact me to arrange an afternoon or evening that works for you. I live and work in the same building, so unless I am away most days work. Please arrange a time before you make the trip to confirm that I will be here.

How Big

In the layout the numbers you see above the images are the approximate lengths and height of the sign. (in inches). A box of that size is shown in a white outline. We offer letters in four sizes (2", 3", 8", 12") and we carry boards in many different heights and lengths. We are happy to show you more examples in any size combination you'd like to fit the space where the sign will be displayed.

How big do your letters need to be to be seen and read clearly. A few years ago I met a fellow who had been a sign painter all his life. He told me the optical resolution on the human eye is 1/10th of a degree. With this formula we can calulate the maximum distance you will be able to read a letter.

• 1" letters +/- 45 ft (15 paces)
• 2" letters +/- 95 ft (32 paces)
• 3" letters +/- 140 ft (47 paces)
• 6" letters +/- 275 ft (92 paces)
• 8" letters +/- 375 ft (125 paces)
• 12" letters +/- 550 ft (183 paces)
• 24" letters +/- 1150 ft (383 paces)
• 48" letters +/- 2250 ft (750 paces)

You can measure the distance by simply counting your steps (paces) as you walk away from your sign location. Each pace is equal to +/-3ft.

This is just a guide and not a hard rule. Other factors such as the font and the colours of the letters and the background can decrease the visibility/readability.

How can I pay

When the layout is finalized, I will email a summary of your order and the instructions to pay by E-transfer. If you prefer to pay by credit card I can send you an online PayPal invoice which you can pay securely online using Visa, MasterCard, or PayPal. You do not require a PayPal account to pay the PayPal invoice with a credit card. Please let me know if you intend on paying with credit card or PayPal. Please do not send credit card details by email as my email is not secure.

How Long does it Take

Your order will be shipped within 4 weeks. You will receive email notification from Canada Post with a tracking number when the parcel has been received by Canada Post. Standard delivery is 2-3 day from when Canada Post receives the package. Once you have received the email from Canada Post an approx delivery date and can be found by clicking the link in the email, or by going to www.canadapost.ca and entering your tracking number.

Legal

Returns (Shopify)

(suggested by Shopify) Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 60 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@looseletters.ca.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

If you need to exchange your item, send us an email at sales@looseletters.ca When we agree to the exchange, send your item to: 875527 Ontario Ltd, 15 John Street East, Box 1791, Exeter ON N0M 1S7, Canada.

Return Shipping

To return your product, contact us to approve your return. The return mail address is: 875527 Ontario Ltd, 15 John Street East, Box 1791, Exeter ON N0M 1S7, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Product and Website Usage Policy (Jen)

Revised March 4, 2015

Welcome to LooseLetters.ca! LooseLetters.ca is located at 15 John St. East in Exeter, Ontario, Canada. Our official company name is 875527 Ontario Ltd. o/a LooseLetters.ca.

The information on our website represents what we believe to be true about our products and business. If you are aware of conflicting information, we would like to hear from you.

When you purchase our products or visit us online, you consent to comply with the terms listed here:

Our website provides general information and the content may change without notice. We do our best to maintain an accurate list of show dates and locations, but there are times when last-minute schedule changes may be necessary. Please check the Shows page on our website regularly for updates and before you plan to visit us. You are welcome to read our Privacy Policy. We post it on our website for that reason. When you send us an inquiry or purchase our products, you agree to the terms found in our Privacy Policy. When you order a custom-made sign, you are responsible for ensuring it is the correct size for the location where you intend to hang it. Please let us know if you have size restrictions for your sign so we can ensure it will fit before it is made. You are responsible for providing us with the correct shipping address for your order. We cannot guarantee the paint colour options you see on our website and in the LooseLetters.ca photo album are the true paint shades. This is because different computer screens may display colours in different tones. Most likely, the actual paint colours will be very close to what you see online. We make each letter, shape, and board at our production shop and sell them to you so you can create personalized signs. Please do not re-sell our products commercially. We offer recommendations for paint and glue brands on our website for customers who are interested in ready-to-finish items. These recommendations are based on our experiences with these products. We do not guarantee the quality or effectiveness of these products and we are not affiliated with the companies that produce them. We will never ask a customer to send a complete credit card number by email. LooseLetters.ca email addresses are not secure – please do not email your credit card details to us by email. For product returns, we will refund the cost of the items if they are in their original conditions. If you receive an order that has been damaged, we will send you a duplicate sign or item in exchange for evidence of the damage (e.g. a photo). Our website contains links to other websites. We are not responsible for any content contained on other sites. ca is not responsible for information about our products or service on any website other than the website that we manage. If you link to our website from your own, please send an email to Sales@LooseLetters.ca to let us know. In certain situations, we may request you to remove the link. While visiting LooseLetters.ca online, a cookie may be used to track visitor usage of our website. If you wish, you can reset your browser to either notify you when you have received a cookie or to refuse to accept cookies. You do not need cookies to visit LooseLetters.ca. Every effort is made to keep this website online and running smoothly. LooseLetters.ca is not responsible if the website is temporarily unavailable due to technical issues beyond our control. The information on our website represents what we believe to be true about our products and business. If you are aware of conflicting information, we would like to hear from you.

We value our customers and strive to exceed expectations of our products and service. If you feel we have not met your standards, we will do our best to make it right for you, at our discretion, within reasonable limits. We welcome your questions and comments regarding our company, products, and website.

You may contact us by the following means:

Phone: 519-235-3633

Email: Sales@LooseLetters.ca

Post: Box 1791, 15 John St. E., Exeter, ON N0M 1S7

Privacy Policy (Shopify)

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from looseletters.myshopify.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. - INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers INSERT ANY OTHER PAYMENT TYPES ACCEPTED), email address, and phone number. We refer to this information as “Order Information”.

INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. - INSERT OTHER USES OF ORDER INFORMATION

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below: - Facebook: https://www.facebook.com/settings/?tab=ads - Google: https://www.google.com/settings/ads/anonymous - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads - INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

INSERT IF AGE RESTRICTION IS REQUIRED MINORS The Site is not intended for individuals under the age of INSERT AGE .

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales@looseletters.ca or by mail using the details provided below:

LooseLetters.ca [Re: Privacy Compliance Officer] 875527 Ontario Ltd, 15 John Street East, Box 1791, Exeter ON N0M 1S7, Canada

Personal Information Privacy Policy (Jen)

Updated March 4, 2015

LooseLetters.ca is committed to protecting your privacy. This document describes how LooseLetters.ca collects and uses your personal information. If we update the practices described in this policy, we will maintain the most recent version on our website. Policy updates will only apply to activities and information going forward, not retroactively. You are encouraged to review our privacy policy whenever you visit our website and before you provide any personal information to us.

General LooseLetters.ca receives your personal information when you:

send an email to an agent of our company request a quote or send a message using the web forms on our website request to be added to our email list so we may inform you of upcoming shows email us photos of signs you made with LooseLetters.ca ready-to-finish products for us to add to our Customer Creations online photo gallery purchase our products online order custom-made products at a show As appropriate, you may be asked for your name, phone number, email address, shipping address, and credit card information. If you order products that you wish to be shipped to someone else, we collect the name and address of the recipient.

We use this information to ship the products you ordered, reply to your email requests, and send you emails about upcoming shows in your area. You will only receive information we believe will be of interest to you.

If you wish to review, amend, or delete your personal information collected by LooseLetters.ca, simply contact us and let us know who you are. We will happily comply with all reasonable requests to access and amend personal information once we confirm you are who you say you are. We want to be sure we’re not releasing your personal information to anyone but you when we receive an access request.

Consent and Retention Practices When you request a quote for products but do not make a purchase, we keep the email correspondence for 3 months. If you order products by email, we retain the email correspondence for 6 months.

We add your email address to our mailing list when you:

specifically request to be informed of upcoming shows send a message or request a quote using the web forms found on our website and check the box to indicate you would like to receive emails about our upcoming shows and special offers purchase products online LooseLetters.ca retains your personal information until you request to be removed from our email list (i.e. opt out). You can opt out anytime by sending an email to Sales@LooseLetters.ca and asking to be removed from our mailing list.

Information Collection When you purchase products online or indicate you would like to receive information from us, your name, email address, and location (if provided) are stored in an electronic spreadsheet on our server and with MailChimp, an email marketing service provider. This information is protected by passwords and firewalls and is not sold to anyone for any reason. If you choose to opt out of receiving emails about upcoming shows, we will delete your information from the spreadsheet and from MailChimp.

For shipping purposes, we collect your phone number and the address where you wish your order to be sent.

When you place an order online, your name, shipping address, phone number, and email address are stored in our secure database that we own and have sole access to. For online payments, you are directed to PayPal to provide your credit card details. PayPal processes the payment for your order and also stores your information. LooseLetters.ca does not have access to your credit card details when you provide payment by this method. You can also choose to send an electronic fund transfer through your online banking.

Photos If you send us a photo of a sign you made using our products, we may include the image in our Customer Creations online photo album. In doing so, we may edit the original image to suit our needs (e.g. resize or crop the photo). If at any time you wish your sign to be removed from the online photo album, please contact us and provide your name and a description of the image you wish to be removed. We will comply with all such requests when we can confirm the person requesting us to remove the image is the same person or a family member of the person who originally submitted the photo.

Information Sharing To ship your order, we provide your name, phone number, and shipping address to Canada Post.

LooseLetters.ca may share your personal information with government agencies or other companies assisting us in fraud prevention or investigation. We would do this only if permitted or required by law when protecting against potential fraud and unauthorized transactions, or investigating fraud that has already occurred.

We do not provide your personal information to any organization for their marketing purposes.

Opting Out If you do not wish to receive emails about upcoming shows and product information, you simply have to let us know. Emails about upcoming shows include instructions for you to request that we remove your information from our email list.

You can tell us anytime that you do not wish to receive unsolicited emails from LooseLetters.ca by any of the following means:

Phone: 519-235-3633

Email: Sales@LooseLetters.ca

Post: Box 1791, 15 John St. E., Exeter, ON N0M 1S7

You will not receive similar emails until you send another inquiry or purchase products at a later date.

Confidentiality Personal information collected by LooseLetters.ca is stored in electronic documents that are securely protected by passwords and firewalls. Only LooseLetters.ca agents who require this information for their job duties have access to these documents.

Complaints If you have a complaint about our privacy policy or how we have handled your personal information, please contact us. We will address your concern quickly and find a satisfactory solution. You can also submit a complaint to the Privacy Commissioner of Canada.

Contact Information We welcome your questions and comments regarding our company, our website, and our privacy policy. You may contact us by the following means:

Phone: 519-235-3633

Email: Sales@LooseLetters.ca

Post: Box 1791, 15 John St. E., Exeter, ON N0M 1S7

Terms of Service (Shopify)

OVERVIEW

This website is operated by LooseLetters.ca Throughout the site, the terms “we”, “us” and “our” refer to LooseLetters.ca. LooseLetters.ca offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall LooseLetters.ca, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless LooseLetters.ca and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at sales@looseletters.ca.